This privacy notice for
SantaCruzVoice (“ Company ,” “we,”
“us,” or “our“), describes how and why
we might collect, store, use, and/or share (“process“)
your information when you use our services
(“Services“), such as when
- Visit our website
at SantaCruzVoice.com , or any website of ours that links to this privacy notice
- Engage with us in other related ways ―
including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with
SantaCruzVoice and the Services, the choices
you make, and the products and features you use. Click here to learn
Do we process any sensitive personal information?
not process sensitive personal information.
Do you receive any information from third parties?
We do not receive any information from
How do you process my information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Click here to learn more.
In what situations and with which
types of parties do we share personal
information? We may share information in specific situations
and with specific categories of third parties. Click
here to learn
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Click here to learn more.
How do I exercise my rights? The easiest way to exercise your rights is by filling out our data subject request form available
here: __________ , or by
contacting us. We will consider and act upon any request in accordance
with applicable data protection laws.
Want to learn more about what
SantaCruzVoice does with any information we
collect? Click here to review
the notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you
express an interest in obtaining
information about us or our products and Services, when you participate
in activities on the Services, or otherwise when you contact
We do not
process sensitive information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by
Square and Youngevity .
You may find their privacy notice link(s) here:
https://squareup.com/us/en/legal/general/privacy-no-account and https://youngevity.com/us_en/privacy-policy .
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
- Log and Usage Data. Log and usage
data is service-related, diagnostic, usage, and performance information
our servers automatically collect when you access or use our Services
and which we record in log files. Depending on how you interact with us,
this log data may include your IP address, device information, browser
type, and settings and information about your activity in the
Services (such as the date/time
stamps associated with your usage, pages and files viewed, searches, and
other actions you take such as which features you use), device event
information (such as system activity, error reports (sometimes called
“crash dumps”), and hardware settings).
- Device Data. We collect device
data such as information about your computer, phone, tablet, or other
device you use to access the Services. Depending on the device used,
this device data may include information such as your IP address (or
proxy server), device and application identification numbers, location,
browser type, hardware model, Internet service provider and/or mobile
carrier, operating system, and system configuration information.
- Location Data. We collect
location data such as information about your device’s location, which
can be either precise or imprecise. How much information we collect
depends on the type and settings of the device you use to access the
Services. For example, we may use GPS and other technologies to collect
geolocation data that tells us your current location (based on your IP
address). You can opt out of allowing us to collect this information
either by refusing access to the information or by disabling your
Location setting on your device. However, if you choose to opt out, you
may not be able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
collects and shares your personal information through: More information about our data collection
and sharing practices can be found in this privacy notice . SantaCruzVoice has not sold any personal
information to third parties for a business or commercial purpose in the
preceding twelve (12) months. SantaCruzVoice has disclosed the following categories of
personal information to third parties for a business or commercial
purpose in the preceding twelve (12) months: SantaCruzVoice 146 A Hillside Ave,Ben Lomond, Ca. 95005 Santa
Cruz , CA 95062 United States
- To deliver and facilitate delivery
of services to the user. We may process your information to
provide you with the requested service.
- To respond to user inquiries/offer
support to users. We may process your information to respond to
your inquiries and solve any potential issues you might have with the
- To send administrative information
to you. We may process your information to send you details
about our products and services, changes to our terms and policies, and
other similar information.
- To fulfill and manage your
orders. We may process your information to fulfill and manage
your orders, payments, returns, and exchanges made through the
- To enable user-to-user
communications. We may process your information if you choose
to use any of our offerings that allow for communication with another
- To save or protect an individual’s
vital interest. We may process your information when necessary
to save or protect an individual’s vital interest, such as to prevent
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Click here to learn more.
- Performance of a Contract. We
may process your personal information when we believe it is necessary to
fulfill our contractual obligations to you, including providing our
Services or at your request prior to entering into a contract with
- Legal Obligations. We may
process your information where we believe it is necessary for compliance
with our legal obligations, such as to cooperate with a law enforcement
body or regulatory agency, exercise or defend our legal rights, or
disclose your information as evidence in litigation in which we are
- Vital Interests. We may
process your information where we believe it is necessary to protect
your vital interests or the vital interests of a third party, such as
situations involving potential threats to the safety of any
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. Click here to learn more.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and
- For business transactions provided certain
conditions are met
- If it is contained in a witness statement and
the collection is necessary to assess, process, or settle an insurance
- For identifying injured, ill, or deceased
persons and communicating with next of kin
- If we have reasonable grounds to believe an
individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and
use with consent would compromise the availability or the accuracy of
the information and the collection is reasonable for purposes related to
investigating a breach of an agreement or a contravention of the laws of
Canada or a province
- If disclosure is required to comply with a
subpoena, warrant, court order, or rules of the court relating to the
production of records
- If it was produced by an individual in the
course of their employment, business, or profession and the collection
is consistent with the purposes for which the information was
- If the collection is solely for
journalistic, artistic, or literary purposes
- If the information is publicly available
and is specified by the regulations
In Short: We may share information in specific situations described in this section and/or with the following
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work.
We have contracts in place with our third
parties, which are designed to help safeguard your personal information.
This means that they cannot do anything with your personal information
unless we have instructed them to do it. They will also not share your
personal information with any organization apart from us. They also
commit to protect the data they hold on our behalf and to retain it for
the period we instruct. The categories of third parties we may share
personal information with are as follows: Data Analytics Services Ad Networks Affiliate Marketing Programs Sales & Marketing Tools Social Networks Retargeting Platforms Payment Processors
may need to share your
personal information in the following
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Affiliates. We may share
your information with our affiliates, in which case we will require
those affiliates to honor this privacy notice. Affiliates include our
parent company and any subsidiaries, joint venture partners, or other
companies that we control or that are under common control with
- Business Partners. We may
share your information with our business partners to offer you certain
products, services, or promotions.
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.
may link to third-party websites, online
services, or mobile applications and/or contain advertisements from
third parties that are not affiliated with us and which may link to
other websites, services, or applications. Accordingly, we do not make
any guarantee regarding any such third parties, and we will not be
liable for any loss or damage caused by the use of such third-party
websites, services, or applications. The inclusion of a link towards a
third-party website, service, or application does not imply an
endorsement by us. We cannot guarantee the safety and privacy of data
you provide to any third parties. Any data collected by third parties is
not covered by this privacy notice. We are not responsible for the
content or privacy and security practices and policies of any third
parties, including other websites, services, or applications that may be
linked to or from the Services. You should review the policies of such
third parties and contact them directly to respond to your
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than
2 years .
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
9. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at
10. WHAT ARE YOUR PRIVACY RIGHTS?
In some regions,
such as the European Economic Area
(EEA), United Kingdom (UK), and Canada , you have rights that allow you greater
access to and control over your personal information. You
may review, change, or terminate your account at any time.
In some regions (like
the EEA, UK, and
Canada ), you have certain rights
under applicable data protection laws. These may include the right (i)
to request access and obtain a copy of your personal information, (ii)
to request rectification or erasure; (iii) to restrict the processing of
your personal information; and (iv) if applicable, to data portability.
In certain circumstances, you may also have the right to object to the
processing of your personal information. You can make such a request by
contacting us by using the contact details provided in the section
CAN YOU CONTACT US ABOUT THIS NOTICE?”
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Withdrawing your consent: If we are relying on your consent to process your personal information,
which may be
express and/or implied consent depending on the applicable law, you have the right to withdraw
your consent at any time. You can withdraw your consent at any time by
contacting us by using the contact details provided in the section
CAN YOU CONTACT US ABOUT THIS NOTICE?”
However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor
applicable law allows,
will it affect the processing of your personal information conducted in
reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by
clicking on the unsubscribe
link in the emails that we send, or by
contacting us using the details provided in the section
“HOW CAN YOU
CONTACT US ABOUT THIS NOTICE?” below. You will then be
removed from the marketing lists — however, we may still communicate
with you, for example to send you service-related messages that are
necessary for the administration and use of your account, to respond to
service requests, or for other non-marketing purposes.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
The California Code of Regulations defines a “resident” as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as “non-residents.”
If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
B. Personal information categories listed in the California Customer Records statute
Name, contact information, education, employment, employment history, and financial information
C. Protected classification characteristics under California or federal law
Gender and date of birth
D. Commercial information
Transaction information, purchase history, financial details, and payment information
E. Biometric information
Fingerprints and voiceprints
F. Internet or other similar network activity
Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements
G. Geolocation data
H. Audio, electronic, visual, thermal, olfactory, or similar information
Images and audio, video or call recordings created in connection with our business activities
I. Professional or employment-related information
Business contact details in order to provide you our services at a business level or job title, work history, and professional qualifications if you apply for a job with us
J. Education Information
Student records and directory information
K. Inferences drawn from other personal information
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
We may also collect other personal information outside of these categories instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer
- Participation in customer surveys or
- Facilitation in the delivery of our
Services and to respond to your inquiries.
How do we use and share your personal information?
- Targeting cookies/Marketing cookies
- Social media cookies
You may contact us
by email at tech@SantaCruzVoice.com, or by referring to the contact details at
the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.
- Category A. Identifiers, such as contact
details like your real name, alias, postal address, telephone or mobile
contact number, unique personal identifier, online identifier, Internet
Protocol address, email address, and account name.
- Category B. Personal information, as
defined in the California Customer Records law, such as your name,
contact information, education, employment, employment history, and
- Category C. Characteristics of protected
classifications under California or federal law, such as gender or date
- Category D. Commercial information, such
as transaction information, purchase history, financial details, and
- Category E. Biometric information, such as
fingerprints and voiceprints.
- Category F. Internet or other electronic
network activity information, such as browsing history, search history,
online behavior, interest data, and interactions with our and other
websites, applications, systems, and advertisements.
- Category G. Geolocation data, such as
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?“.
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
- whether we collect and use your personal
- the categories of personal information
that we collect;
- the purposes for which the collected
personal information is used;
- whether we sell your personal information
to third parties;
- the categories of personal information
that we sold or disclosed for a business purpose;
- the categories of third parties to whom
the personal information was sold or disclosed for a business purpose;
- the business or commercial purpose for
collecting or selling personal information.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rights
- You may object to the processing of your
- You may request correction of your
personal data if it is incorrect or no longer relevant, or ask to
restrict the processing of the information.
- You can designate an authorized agent to
make a request under the CCPA on your behalf. We may deny a request from
an authorized agent that does not submit proof that they have been
validly authorized to act on your behalf in accordance with the
- You may request to opt out from future
selling of your personal information to third parties. Upon receiving an
opt-out request, we will act upon the request as soon as feasibly
possible, but no later than fifteen (15) days from the date of the
To exercise these rights, you can contact us
by email at tech@SantaCruzVoice.com, or by referring to the contact details at
the bottom of this document. If you have a complaint about how we handle
your data, we would like to hear from you.
13. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may
us at Info@SantaCruzVoice.com or
by post to:
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?