Last updated
Febuary 01,
2023
This privacy notice for SantaCruzVoice
- Visit our website
at SantaCruzVoice.com , or any website of ours that links to this privacy notice
- Engage with us in other related ways ―
including any sales, marketing, or events
Questions or concerns?
Reading this privacy notice will help you understand your
privacy rights and choices. If you do not agree with our policies and
practices, please do not use our Services. If you still have any
questions or concerns, please contact us at tech@SantaCruzVoice.com .
SUMMARY OF
KEY POINTS
This summary
provides key points from our privacy notice, but you can find out more
details about any of these topics by clicking the link following each
key point or by using our table of contents below to find the section
you are looking for. You can also click here to go directly to our table
of contents.
What personal
information do we process? When you visit, use, or navigate our
Services, we may process personal information depending on how you
interact with SantaCruzVoice
Do we process any sensitive
personal information?
Do you receive any
information from third parties?
How
do you process my information? We process your information to
provide, improve, and administer our Services, communicate with you, for
security and fraud prevention, and to comply with law. We may also
process your information for other purposes with your consent. We
process your information only when we have a valid legal reason to do
so. Click here to learn
more.
In what situations and with which
How
do we keep your information safe? We have organizational and
technical processes and procedures in place to protect your personal
information. However, no electronic transmission over the internet or
information storage technology can be guaranteed to be 100% secure, so
we cannot promise or guarantee that hackers, cybercriminals, or other
unauthorized third parties will not be able to defeat our security and
improperly collect, access, steal, or modify your information. Click
here to learn
more.
What are your rights?
Depending on where you are located geographically, the applicable
privacy law may mean you have certain rights regarding your personal
information. Click here to learn
more.
How do I exercise my
rights? The easiest way to exercise your rights is by filling
out our data subject request form available __________
Want to
learn more about what SantaCruzVoice
TABLE OF
CONTENTS
1. WHAT INFORMATION
DO WE
COLLECT?
Personal information you disclose to
us
In
Short:
We collect personal information that you provide to
us.
We
collect personal information that you voluntarily provide to us when you
Sensitive
Information.
Payment Data. We may
collect data necessary to process your payment if you make purchases,
such as your payment instrument number (such as a credit card number),
and the security code associated with your payment instrument. All
payment data is stored byPaypal Square Youngevity https://www.paypal.com/us/webapps/mpp/ua/privacy-full https://squareup.com/us/en/legal/general/privacy-no-account https://youngevity.com/us_en/privacy-policy
All personal information that you provide
to us must be true, complete, and accurate, and you must notify us of
any changes to such personal information.
Information automatically
collected
In
Short:
Some information — such as your Internet Protocol (IP)
address and/or browser and device characteristics — is collected
automatically when you visit our
Services.
We
automatically collect certain information when you visit, use, or
navigate the Services. This information does not reveal your specific
identity (like your name or contact information) but may include device
and usage information, such as your IP address, browser and device
characteristics, operating system, language preferences, referring URLs,
device name, country, location, information about how and when you use
our Services, and other technical information. This information is
primarily needed to maintain the security and operation of our Services,
and for our internal analytics and reporting purposes.
Like
many businesses, we also collect information through cookies and similar
technologies.
The
information we collect includes:
- Log and Usage Data. Log and usage
data is service-related, diagnostic, usage, and performance information
our servers automatically collect when you access or use our Services
and which we record in log files. Depending on how you interact with us,
this log data may include your IP address, device information, browser
type, and settings and information about your activity in the
Services (such as the date/time
stamps associated with your usage, pages and files viewed, searches, and
other actions you take such as which features you use), device event
information (such as system activity, error reports (sometimes called
“crash dumps”), and hardware settings).
- Device Data. We collect device
data such as information about your computer, phone, tablet, or other
device you use to access the Services. Depending on the device used,
this device data may include information such as your IP address (or
proxy server), device and application identification numbers, location,
browser type, hardware model, Internet service provider and/or mobile
carrier, operating system, and system configuration information.
- Location Data. We collect
location data such as information about your device’s location, which
can be either precise or imprecise. How much information we collect
depends on the type and settings of the device you use to access the
Services. For example, we may use GPS and other technologies to collect
geolocation data that tells us your current location (based on your IP
address). You can opt out of allowing us to collect this information
either by refusing access to the information or by disabling your
Location setting on your device. However, if you choose to opt out, you
may not be able to use certain aspects of the Services.
2. HOW DO WE PROCESS
YOUR
INFORMATION?
In Short: We
process your information to provide, improve, and administer our
Services, communicate with you, for security and fraud prevention, and
to comply with law. We may also process your information for other
purposes with your
consent.
We process your personal
information for a variety of reasons, depending on how you interact with
our Services, including:
SantaCruzVoice
collects and shares your personal information through:
SantaCruzVoice has not sold any personal
information to third parties for a business or commercial purpose in the
preceding twelve (12) months. SantaCruzVoice has disclosed the following categories of
personal information to third parties for a business or commercial
purpose in the preceding twelve (12) months:
SantaCruzVoice 146 A Hillside Ave,Ben Lomond, Ca. 95005 Santa
Cruz CA 95062 United States
- To deliver and facilitate delivery
of services to the user. We may process your information to
provide you with the requested service.
- To respond to user inquiries/offer
support to users. We may process your information to respond to
your inquiries and solve any potential issues you might have with the
requested service.
- To send administrative information
to you. We may process your information to send you details
about our products and services, changes to our terms and policies, and
other similar information.
- To fulfill and manage your
orders. We may process your information to fulfill and manage
your orders, payments, returns, and exchanges made through the
Services.
- To enable user-to-user
communications. We may process your information if you choose
to use any of our offerings that allow for communication with another
user.
- To save or protect an individual’s
vital interest. We may process your information when necessary
to save or protect an individual’s vital interest, such as to prevent
harm.
3. WHAT LEGAL BASES DO WE RELY ON TO
PROCESS YOUR INFORMATION?
In Short: We only process
your personal information when we believe it is necessary and we have a
valid legal reason (i.e., legal basis) to do so under applicable law,
like with your consent, to comply with laws, to provide you with
services to enter into or fulfill our contractual obligations, to
protect your rights, or to fulfill our legitimate business
interests.
If you are located in the EU or
UK, this section applies to you.
The General
Data Protection Regulation (GDPR) and UK GDPR require us to explain the
valid legal bases we rely on in order to process your personal
information. As such, we may rely on the following legal bases to
process your personal information:
- Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Click here to learn more.
- Performance of a Contract. We
may process your personal information when we believe it is necessary to
fulfill our contractual obligations to you, including providing our
Services or at your request prior to entering into a contract with
you.
- Legal Obligations. We may
process your information where we believe it is necessary for compliance
with our legal obligations, such as to cooperate with a law enforcement
body or regulatory agency, exercise or defend our legal rights, or
disclose your information as evidence in litigation in which we are
involved.
- Vital Interests. We may
process your information where we believe it is necessary to protect
your vital interests or the vital interests of a third party, such as
situations involving potential threats to the safety of any
person.
If you are located in Canada, this section applies
to you.
We may
process your information if you have given us specific permission (i.e.,
express consent) to use your personal information for a specific
purpose, or in situations where your permission can be inferred (i.e.,
implied consent). You can withdraw your consent at any time. Click
here to learn more.
In some
exceptional cases, we may be legally permitted under applicable law to
process your information without your consent, including, for
example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and
prevention
- For business transactions provided certain
conditions are met
- If it is contained in a witness statement and
the collection is necessary to assess, process, or settle an insurance
claim
- For identifying injured, ill, or deceased
persons and communicating with next of kin
- If we have reasonable grounds to believe an
individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and
use with consent would compromise the availability or the accuracy of
the information and the collection is reasonable for purposes related to
investigating a breach of an agreement or a contravention of the laws of
Canada or a province
- If disclosure is required to comply with a
subpoena, warrant, court order, or rules of the court relating to the
production of records
- If it was produced by an individual in the
course of their employment, business, or profession and the collection
is consistent with the purposes for which the information was
produced
- If the collection is solely for
journalistic, artistic, or literary purposes
- If the information is publicly available
and is specified by the regulations
In Short: We
may share information in specific situations described in this section
and/or with the following
Vendors, Consultants, and Other
Third-Party Service Providers. We may share your data with
third-party vendors, service providers, contractors, or agents
(“third parties”) who perform services for us or on our
behalf and require access to such information to do that work.
Data Analytics Services
Ad Networks
Affiliate Marketing Programs
Sales & Marketing Tools
Social Networks
Retargeting Platforms
Payment Processors
We
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Affiliates. We may share
your information with our affiliates, in which case we will require
those affiliates to honor this privacy notice. Affiliates include our
parent company and any subsidiaries, joint venture partners, or other
companies that we control or that are under common control with
us.
- Business Partners. We may
share your information with our business partners to offer you certain
products, services, or promotions.
5. WHAT IS OUR STANCE ON THIRD-PARTY
WEBSITES?
In
Short: We are not responsible for the safety of any
information that you share with third parties that we may link to or who
advertise on our Services, but are not affiliated with, our
Services.
The Services
In Short: We
may use cookies and other tracking technologies to collect and store
your information.
We
may use cookies and similar tracking technologies (like web beacons and
pixels) to access or store information. Specific information about how
we use such technologies and how you can refuse certain cookies is set
out in our Cookie Notice
7. HOW LONG DO WE KEEP
YOUR
INFORMATION?
In Short: We
keep your information for as long as necessary to fulfill the purposes
outlined in this privacy notice unless otherwise required by
law.
We will only keep
your personal information for as long as it is necessary for the
purposes set out in this privacy notice, unless a longer retention
period is required or permitted by law (such as tax, accounting, or
other legal requirements). No purpose in this notice will require us
keeping your personal information for longer than 2 years
When
we have no ongoing legitimate business need to process your personal
information, we will either delete or anonymize such information, or, if
this is not possible (for example, because your personal information has
been stored in backup archives), then we will securely store your
personal information and isolate it from any further processing until
deletion is possible.
8. HOW DO WE KEEP YOUR
INFORMATION
SAFE?
In Short: We
aim to protect your personal information through a system of
organizational and technical security
measures.
We have
implemented appropriate and reasonable technical and organizational
security measures designed to protect the security of any personal
information we process. However, despite our safeguards and efforts to
secure your information, no electronic transmission over the Internet or
information storage technology can be guaranteed to be 100% secure, so
we cannot promise or guarantee that hackers, cybercriminals, or other
unauthorized third parties will not be able to defeat our security and
improperly collect, access, steal, or modify your information. Although
we will do our best to protect your personal information, transmission
of personal information to and from our Services is at your own risk.
You should only access the Services within a secure environment.
9. DO WE COLLECT
INFORMATION FROM
MINORS?
In Short: We
do not knowingly collect data from or market to children under 18 years
of age.
We do not
knowingly solicit data from or market to children under 18 years of age.
By using the Services, you represent that you are at least 18 or that
you are the parent or guardian of such a minor and consent to such minor
dependent’s use of the Services. If we learn that personal information
from users less than 18 years of age has been collected, we will
deactivate the account and take reasonable measures to promptly delete
such data from our records. If you become aware of any data we may have
collected from children under age 18, please contact us at tech@SantaCruzVoice.com
10. WHAT ARE YOUR
PRIVACY
RIGHTS?
In Short:
In
some regions (like
We will consider
and act upon any request in accordance with applicable data protection
laws.
If
you are located in the EEA or UK and you believe we are unlawfully
processing your personal information, you also have the right to
complain to your local data protection supervisory authority. You can
find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If
you are located in Switzerland, the contact details for the data
protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Withdrawing your
consent: If we are relying on your consent to process your
personal information,
However,
please note that this will not affect the lawfulness of the processing
before its withdrawal, nor
Opting out of marketing and
promotional communications: You can
unsubscribe from our marketing and promotional communications at any
time by
Cookies and similar
technologies: Most Web browsers are set to accept cookies
by default. If you prefer, you can usually choose to set your browser to
remove cookies and to reject cookies. If you choose to remove cookies or
reject cookies, this could affect certain features or services of our
Services. To opt out of interest-based advertising by advertisers on our
Services visit http://www.aboutads.info/choices/.
11. CONTROLS FOR DO-NOT-TRACK
FEATURES
Most
web browsers and some mobile operating systems and mobile applications
include a Do-Not-Track (“DNT”) feature or setting you can activate to
signal your privacy preference not to have data about your online
browsing activities monitored and collected. At this stage no uniform
technology standard for recognizing and implementing DNT signals has
been finalized. As such, we do not currently respond to DNT browser
signals or any other mechanism that automatically communicates your
choice not to be tracked online. If a standard for online tracking is
adopted that we must follow in the future, we will inform you about that
practice in a revised version of this privacy
notice.
12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC
PRIVACY
RIGHTS?
In Short:
Yes, if you are a resident of California, you are
granted specific rights regarding access to your personal
information.
California Civil
Code Section 1798.83, also known as the “Shine The Light” law, permits
our users who are California residents to request and obtain from us,
once a year and free of charge, information about categories of personal
information (if any) we disclosed to third parties for direct marketing
purposes and the names and addresses of all third parties with which we
shared personal information in the immediately preceding calendar year.
If you are a California resident and would like to make such a request,
please submit your request in writing to us using the contact
information provided below.
If
you are under 18 years of age, reside in California, and have a
registered account with Services, you have the right to request removal
of unwanted data that you publicly post on the Services. To request
removal of such data, please contact us using the contact information
provided below and include the email address associated with your
account and a statement that you reside in California. We will make sure
the data is not publicly displayed on the Services, but please be aware
that the data may not be completely or comprehensively removed from all
our systems (e.g., backups, etc.).
CCPA Privacy
Notice
The California Code of
Regulations defines a “resident”
as:
(1) every individual who is in the State
of California for other than a temporary or transitory purpose
and
(2) every individual who is domiciled in
the State of California who is outside the State of California for a
temporary or transitory purpose
All
other individuals are defined as
“non-residents.”
If this definition
of “resident” applies to you, we must adhere to certain rights and
obligations regarding your personal
information.
What
categories of personal information do we
collect?
We have collected
the following categories of personal information in the past twelve (12)
months:
| Category | Examples | Collected |
A.
Identifiers | Contact details, such as real name, alias,
postal address, telephone or mobile contact number, unique personal
identifier, online identifier, Internet Protocol address, email address,
and account name | |
B. Personal information
categories listed in the California Customer Records
statute | Name, contact information, education,
employment, employment history, and financial
information | YES |
C.
Protected classification characteristics under California or federal
law | Gender and date of
birth | |
D. Commercial
information | Transaction information, purchase history,
financial details, and payment
information | |
E. Biometric
information | Fingerprints and
voiceprints | |
F. Internet or other
similar network activity | Browsing history,
search history, online behavior, interest data, and interactions with
our and other websites, applications, systems, and
advertisements | |
G. Geolocation
data | Device
location | |
H. Audio, electronic,
visual, thermal, olfactory, or similar
information | Images and audio, video or call recordings
created in connection with our business
activities | |
I.
Professional or employment-related
information | Business contact details in order to
provide you our services at a business level or job title, work history,
and professional qualifications if you apply for a job with
us | |
J. Education
Information | Student records and directory
information | |
K. Inferences
drawn from other personal information | Inferences drawn from any of the collected
personal information listed above to create a profile or summary about,
for example, an individual’s preferences and
characteristics |
We
may also collect other personal information outside of these categories
instances where you interact with us in person, online, or by phone or
mail in the context of:
- Receiving help through our customer
support channels;
- Participation in customer surveys or
contests; and
- Facilitation in the delivery of our
Services and to respond to your inquiries.
How do we use and share your
personal information?
- Targeting cookies/Marketing cookies
- Social media cookies
- Beacons/Pixels/Tags
You
may contact us tech@SantaCruzVoice.com ,
If
you are using an authorized agent to exercise your right to opt out we
may deny a request if the authorized agent does not submit proof that
they have been validly authorized to act on your
behalf.
Will your
information be shared with anyone
else?
We may disclose
your personal information with our service providers pursuant to a
written contract between us and each service provider. Each service
provider is a for-profit entity that processes the information on our
behalf.
We may use your
personal information for our own business purposes, such as for
undertaking internal research for technological development and
demonstration. This is not considered to be “selling” of your personal
information.
- Category A. Identifiers, such as contact
details like your real name, alias, postal address, telephone or mobile
contact number, unique personal identifier, online identifier, Internet
Protocol address, email address, and account name.
- Category B. Personal information, as
defined in the California Customer Records law, such as your name,
contact information, education, employment, employment history, and
financial information.
- Category C. Characteristics of protected
classifications under California or federal law, such as gender or date
of birth.
- Category D. Commercial information, such
as transaction information, purchase history, financial details, and
payment information.
- Category E. Biometric information, such as
fingerprints and voiceprints.
- Category F. Internet or other electronic
network activity information, such as browsing history, search history,
online behavior, interest data, and interactions with our and other
websites, applications, systems, and advertisements.
- Category G. Geolocation data, such as
device location.
The categories of third parties to whom we
disclosed personal information for a business or commercial purpose can
be found under “WHEN AND
WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?“.
Your rights with respect to your
personal data
Right to request deletion of the data —
Request to delete
You can ask for
the deletion of your personal information. If you ask us to delete your
personal information, we will respect your request and delete your
personal information, subject to certain exceptions provided by law,
such as (but not limited to) the exercise by another consumer of his or
her right to free speech, our compliance requirements resulting from a
legal obligation, or any processing that may be required to protect
against illegal activities.
Right to be informed — Request to
know
Depending on the
circumstances, you have a right to know:
- whether we collect and use your personal
information;
- the categories of personal information
that we collect;
- the purposes for which the collected
personal information is used;
- whether we sell your personal information
to third parties;
- the categories of personal information
that we sold or disclosed for a business purpose;
- the categories of third parties to whom
the personal information was sold or disclosed for a business purpose;
and
- the business or commercial purpose for
collecting or selling personal information.
In accordance with applicable law, we are
not obligated to provide or delete consumer information that is
de-identified in response to a consumer request or to re-identify
individual data to verify a consumer
request.
Right to
Non-Discrimination for the Exercise of a Consumer’s Privacy
Rights
We will not
discriminate against you if you exercise your privacy
rights.
Verification
process
Upon receiving
your request, we will need to verify your identity to determine you are
the same person about whom we have the information in our system. These
verification efforts require us to ask you to provide information so
that we can match it with information you have previously provided us.
For instance, depending on the type of request you submit, we may ask
you to provide certain information so that we can match the information
you provide with the information we already have on file, or we may
contact you through a communication method (e.g., phone or email) that
you have previously provided to us. We may also use other verification
methods as the circumstances dictate.
We
will only use personal information provided in your request to verify
your identity or authority to make the request. To the extent possible,
we will avoid requesting additional information from you for the
purposes of verification. However, if we cannot verify your identity
from the information already maintained by us, we may request that you
provide additional information for the purposes of verifying your
identity and for security or fraud-prevention purposes. We will delete
such additionally provided information as soon as we finish verifying
you.
Other privacy
rights
- You may object to the processing of your
personal information.
- You may request correction of your
personal data if it is incorrect or no longer relevant, or ask to
restrict the processing of the information.
- You can designate an authorized agent to
make a request under the CCPA on your behalf. We may deny a request from
an authorized agent that does not submit proof that they have been
validly authorized to act on your behalf in accordance with the
CCPA.
- You may request to opt out from future
selling of your personal information to third parties. Upon receiving an
opt-out request, we will act upon the request as soon as feasibly
possible, but no later than fifteen (15) days from the date of the
request submission.
To exercise these rights, you can contact
us tech@SantaCruzVoice.com ,
13. DO WE MAKE UPDATES
TO THIS
NOTICE?
In Short: Yes, we
will update this notice as necessary to stay compliant with relevant
laws.
We may update this
privacy notice from time to time. The updated version will be indicated
by an updated “Revised” date and the updated version will be effective
as soon as it is accessible. If we make material changes to this privacy
notice, we may notify you either by prominently posting a notice of such
changes or by directly sending you a notification. We encourage you to
review this privacy notice frequently to be informed of how we are
protecting your information.
14. HOW CAN YOU CONTACT
US ABOUT THIS
NOTICE?
If
you have questions or comments about this notice, you may Info@SantaCruzVoice.com
15. HOW CAN YOU REVIEW,
UPDATE, OR DELETE THE DATA WE COLLECT FROM
YOU?
contact: info@santacruzvoice.com